Terms of Service

You must be at least 13 years old (or the minimum age required in your jurisdiction to consent to online services) to use the Service. Accounts registered by automated means are not permitted.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us promptly at security@strata.space of any suspected unauthorized access.

For enterprise customers, a designated administrator manages users, single sign-on (SSO), and provisioning (SCIM) settings for the company. The administrator is responsible for configuring appropriate access controls for end users.

The Service is offered in Free, Pro, and Enterprise plans. Free plans may be subject to usage limits we publish or change from time to time. Paid plans are billed in advance on a recurring basis (monthly or annual) and automatically renew unless cancelled before the renewal date.

Fees are non-refundable except where required by law or expressly stated by us in writing. You are responsible for all applicable taxes other than taxes on our net income. If a payment fails, we may suspend or downgrade your account until payment is resolved.

“Customer Content” means the documents, comments, folders, Spaces, uploads, and any other data that you or your users submit to the Service. As between you and us, you retain all rights, title, and interest in and to Customer Content. We claim no ownership over it.

You grant us a worldwide, royalty-free license to host, copy, transmit, display, process, and otherwise use Customer Content solely to provide, secure, maintain, and improve the Service for you, including creating backups, derived indexes (such as keyword and embedding indexes for search), real-time collaborative state, and audit logs.

You represent and warrant that you have the necessary rights to submit Customer Content to the Service and that our processing of it in accordance with these Terms will not violate any law or infringe any third-party right.

We do not train machine-learning models on Customer Content, and we do not permit our AI subprocessors to train on Customer Content. Customer Content is processed by AI subprocessors (for example, to generate embeddings for semantic search, or to power AI assistant features you invoke) only as necessary to return a result to you, and under contractual terms that prohibit retention for model training.

Some features allow AI agents to read from or write to your documents through MCP or in-app assistants. These features act on your behalf, using the permissions of the user who authorized them. Actions taken by agents are attributed, logged in the audit trail, and subject to the same access controls as human users. You are responsible for the agents you authorize and the actions they take.

We may use aggregated, de-identified usage data (for example, feature-usage counts or error rates) that does not identify you or any individual to operate and improve the Service.

You agree not to, and not to permit anyone to, use the Service to:

• violate any applicable law, regulation, or third-party right;
• upload, transmit, or store any content that is unlawful, defamatory, harassing, infringing, or designed to harm minors;
• send unsolicited communications, spam, or phishing through the Service, or use the Service to distribute malware;
• interfere with, disrupt, or attempt to gain unauthorized access to the Service, other accounts, or the underlying infrastructure (including probing, scanning, or circumventing rate limits or authentication);
• reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent such restriction is prohibited by law;
• resell, sublicense, or use the Service to build a competing product or to train a foundation model;
• use the Service to process personal data that requires safeguards we do not advertise support for (for example, regulated health data under HIPAA) unless we have signed a written agreement covering that use.

We may investigate suspected violations, and may suspend or terminate access where we reasonably believe a violation has occurred.

Strata is a collaborative platform. When you share a document, add a user to a Space, or publish a page, other users may see your edits, presence, comments, and attribution in real time, and may retain copies of content they have legitimate access to. We provide tools to manage access (sharing, roles, Space membership, public links), and you are responsible for configuring them to match your intent.

Published pages and public links are accessible to anyone with the link. Do not use public sharing for content you are not comfortable exposing publicly.

Excluding Customer Content, the Service (including all software, documentation, trademarks, and the “look and feel”) is owned by Strata or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service in accordance with these Terms and any plan-specific limits.

If you submit feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.

The Service may interoperate with third-party services (for example, identity providers, AI models, or connectors you enable). Your use of those services is governed by their own terms, and we are not responsible for them. If you authorize a third-party integration, you authorize us to exchange information with it on your behalf to provide the integration.

Features labeled “beta,” “preview,” or “early access” are provided as-is, may change or be discontinued at any time, and are not subject to any uptime or support commitments. Do not rely on them for critical workflows.

These Terms take effect when you first accept them and continue until your account is terminated. You may terminate at any time from your account settings. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your account is inactive for an extended period.

On termination: (a) your right to access the Service ends; (b) we will make Customer Content available for export for at least 30 days unless prohibited by law or unless termination is for cause; and (c) after that period, we may delete Customer Content from active systems, with backup copies expiring on our ordinary retention schedule.

Each party represents that it has the legal authority to enter into these Terms. Except as expressly stated in these Terms, the Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free.

AI outputs may be inaccurate, incomplete, or offensive. You are responsible for reviewing AI-generated content before relying on it, and you must not use it for decisions that require professional advice (legal, medical, financial, or otherwise) without appropriate human review.

You will defend, indemnify, and hold harmless Strata and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, goodwill, or data, even if advised of the possibility.

Each party’s total aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) US $100 or (b) the fees you paid to Strata in the twelve (12) months preceding the event giving rise to the claim.

These limits apply to the fullest extent permitted by law, even if a remedy fails of its essential purpose.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not subject to arbitration.

Before filing a claim, you agree to try to resolve the dispute informally by contacting legal@strata.space. If we cannot resolve it within 60 days, either party may bring a formal claim.

You and Strata each waive any right to a jury trial and to participate in a class or representative action, to the extent permitted by law.

We may modify the Service from time to time, including by adding or removing features. For material adverse changes to a paid Service, we will provide reasonable notice.

We may revise these Terms by posting the updated version on this page and updating the “Last updated” date. For material changes, we will provide additional notice (for example, by email or an in-app banner) before the change takes effect. Your continued use of the Service after changes take effect constitutes acceptance.

Entire agreement. These Terms, together with any plan-specific order form, Data Processing Addendum, or other written agreement we sign with you, constitute the entire agreement between you and Strata regarding the Service.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.

Severability. If any provision is held unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.

Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, labor disputes, internet or utility failures, or governmental actions.

Export and sanctions. You must comply with U.S. export controls and sanctions laws. You may not use the Service if you are located in an embargoed region or are otherwise prohibited from receiving U.S.-origin services.

Notices. Notices to you may be sent to the email address on your account or posted in-product. Notices to us must be sent to legal@strata.space.

Questions about these Terms? Write to us at legal@strata.space.